Lead a team of Technical Account Managers supporting Twilio's strategic customers with complex technical guidance, customer advocacy, and team development.

Manages a team of Technical Account Managers who provide strategic support and technical guidance to Twilio's top customers while advocating for customer needs to product and engineering teams.

Leads and scales the customer success function, building teams and strategies to drive onboarding, retention, and expansion for school and university customers.

Lead and scale the customer success function, building team strategy around onboarding, retention, and expansion to maximize customer outcomes and long-term value.

IT Support Lead manages Tier 3 technical issues, mentors junior technicians, oversees IT projects like site migrations, and bridges employee support with systems engineering teams.

IT Support Lead manages technical operations, mentors junior technicians, resolves complex hardware/software issues, and leads infrastructure projects like site migrations and deployments.

Leads and scales the customer success team, manages a portfolio of healthcare accounts, and drives retention, utilization, and revenue expansion.

Supervises customer service team, manages support operations, and ensures quality customer interactions for agricultural products.

Leads a Level 1 technical support team handling mission-critical trading infrastructure incidents for financial clients across global markets.

Leads client success strategy and team to ensure public health agencies achieve their goals with InductiveHealth's SaaS platform.

Leads a team of customer support representatives, manages escalations, develops training programs, and drives customer satisfaction initiatives for complex audio products.

Lead customer success manager guides clients through platform adoption, drives value realization, and manages strategic customer relationships across the lifecycle.

Leads a team of Technical Account Managers supporting Twilio's strategic customers, managing complex technical issues and cross-functional collaboration.

Lead customer success manager guides clients through their engagement lifecycle, drives platform adoption, and ensures long-term value realization through strategic partnerships and proactive relationship management.

Manages a team of Technical Account Managers serving strategic customers, resolving complex technical issues, and collaborating across product and engineering teams to improve customer outcomes.

Manages a team of Technical Account Managers supporting Twilio's strategic customers, collaborating cross-functionally to resolve complex technical issues and drive customer success.

Leads a technical support team handling escalations, troubleshooting complex issues, managing customer data workflows, and partnering with engineering on bug resolution and KPI tracking.

Leads a technical support team handling escalations, troubleshooting, and customer data workflows while partnering with engineering and cross-functional teams to resolve complex issues.

Manages and mentors a technical support engineering team, ensuring high-quality customer issue resolution while driving process improvements and cross-functional collaboration.

Leads a retention team of 8-12 to reduce churn by engaging at-risk owners, resolving their pain points, and driving retention metrics across the platform.